Returns & Exchanges

At Pico Genie, we want you to be completely satisfied with your portable projection experience. If you are not happy with your purchase, you can return your item within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack your device in its original packaging, including all cables, remotes, and manuals to ensure a smooth inspection process.

• 3.
  Ship the Item

  Affix the provided return label or ship the package via a tracked service to our designated service center for processing.

• 4.
  Inspection and Refund

  Once our technicians verify the unit's condition, we will process your refund or dispatch your replacement within 3-5 business days.